Services and support from the people who know your Elo products best.
Choose the level of service you need from our dedicated programs. From Extended Warranty and On-Site Exchange to Advance Unit Replacement and Professional Services, with EloCare, we have you covered every step of the way.
With OS 360, Elo offers security updates, the latest Android OS upgrades and device enhancements to help ensure Elo Android-based devices are secure and performing optimally throughout their lifecycle.
Advance Unit Replacement
Get peace of mind with Elo’s optional Advance Unit Replacement warranty. In the event your device requires service, all you have to do is submit a Return Material Authorization (RMA) request through Elo’s online portal. If phone support cannot resolve the issue, we will ship you a replacement unit next business day.
Accidental Damage Protection
Get some peace of mind with Elo’s optional Accidental Damage Protection (ADP) coverage available for qualifying Elo devices. With EloCare ADP, your device is covered against unintentional damage such as dropping the device, impact to the device or contact with food or spilled liquid.
By extending the standard factory warranty for up to five years, customers can align product warranty with planned product life cycles. In the event of an issue, the device is shipped to Elo, repaired, and returned to the customer.
Elo offers an optional On-Site Exchange warranty to cover you in the event your device requires service. All you have to do is submit a Return Material Authorization (RMA) request through Elo’s online portal and we handle the rest. Our technicians will come out to your location, replace the defective unit and schedule its pick-up and removal to get you up and running in no time.
With EloCare Professional Services, we make it easy to get projects done right by providing you with dedicated project managers to support you through important stages of your product lifecycle. Whether managing the full scope of a major implementation or utilizing Elo resources to enhance your existing capabilities, EloCare Professional Services provides the support necessary to drive successful execution of your project.